#27 Posten Norge + Infosys & TCS = Next Generation ITSM

Two weeks ago, we received news that Posten had chosen Infosys, an Indian multinational IT consulting company, as its supplier. We invited Erik Berntzen, CIO of Posten for a live c-suite conversation.

Outsourcing has become one of the most effective tried-and-tested models for profitable business operations. To outsource is to move a business function/service/process to an external supplier. The benefits of outsourcing can be substantial - from cost savings and efficiency gains, to greater competitive advantage. Increasingly more Norwegian companies are choosing to outsource services abroad, especially to India.

We invited Arne Erik Berntzen to speak more about it and asked him the following questions:

  • Why did you choose to outsource when you can develop in-house?
  • More and more service types are being outsourced, and this trend is expected to continue in the years to come. How do you identify which services can be outsourced?
  • Why outsource to India? How did you proceed to choose Infosys?
  • How do you find the talent and competence in the Indian consulting firms?
  • Has it ever been challenging to measure the quality of work for the outsourced services? In other words, do you have to compromise on quality while working with firms you outsource work to?
  • How do you measure the supplier's work, to realize the value of the outsourcing contract?
  • According to PA Consulting, 28% of Norwegian companies say they want to outsource more. The main reason why companies want to outsource more is access to higher expertise and the opportunity to scale their business. What does Posten think about outsourcing in the future?

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